BusyTreeAt BusyTree, we want you to shop with confidence. Please read this policy carefully before making a purchase.
01General rules
- All returns and refunds are handled on a case-by-case basis.
- You must report any issue through in-app chat or support within 7 days of receiving your order.
- BusyTree acts as a mediator. Our decision on refunds is final.
02Local Brands (products & services)
Eligible for return / refund
- Wrong item delivered.
- Damaged or defective item.
- Item significantly different from the description.
Not eligible
- Change of mind.
- A service already completed (e.g. cleaning, beauty services).
- Custom-made or personalised items.
Process. The buyer must provide clear photos and evidence. If approved, the refund is processed within 3–5 business days after the item is returned (for physical products).
03China Sourcing
Due to international shipping, returns are more difficult.
Eligible for refund
- Item never shipped.
- Significantly wrong item (wrong model, completely different product).
- Damaged during shipping (with proof).
Generally not eligible
- Change of mind.
- Slight colour or size differences.
- Items that were clearly described.
Process. Contact support immediately upon receipt. BusyTree will work with the supplier and logistics partner to resolve the issue. Refunds, if approved, may take 7–14 days.
04Escrow protection
- If a dispute is raised, payment remains in escrow until it's resolved.
- Once you confirm "Goods received & satisfactory", the payment is released to the seller.
05How to request a refund
- Go to your order in the app.
- Tap "Report Issue", or contact the seller through chat.
- Provide photos and a clear explanation.
- Wait for BusyTree support to review.
We aim to resolve most issues fairly and quickly.
By using BusyTree, you agree to this Return & Refund Policy.