BusyTreeBusyTree respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace app. By using BusyTree, you agree to the practices described here.
On this page
01Information we collect
Personal information
- Full name, phone number, email address, date of birth.
- Government-issued ID (passport, national ID, driver's licence).
- Live photo or equivalent verification data.
- Profile photo and address.
Transaction & financial information
- Payment details, order history, and escrow transaction records.
- Shipping and delivery information.
Communication data
- In-app chat messages between buyers and sellers.
- Support tickets and feedback.
Usage & technical data
- Device information, IP address, and app usage data.
- Approximate location, for better service delivery.
China Sourcing specific data
- Order details, supplier communication, and logistics tracking.
02How we use your information
- Create and manage your account.
- Process transactions and manage escrow payments.
- Verify users and maintain trust on the platform.
- Facilitate communication between buyers and sellers.
- Provide customer support.
- Improve our services and your experience.
- Prevent fraud and keep everyone safe.
- Comply with legal obligations.
03Sharing of your information
We may share your information with:
- Sellers / service providers — only the order information they need to fulfil your order.
- Payment processors — such as Kora.
- Logistics and shipping partners.
- Legal authorities — when required by law.
04Data retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. After this period, we securely delete or anonymise your data.
05Your rights
You have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
To exercise these rights, contact us at busytreesupport@gmail.com.
06Data security
We implement reasonable technical and organisational measures to protect your data.
07International data transfers
Because we offer China Sourcing, some of your shipping and delivery information may be transferred to or accessed from China so your orders can be delivered or fulfilled. We take steps to ensure appropriate safeguards are in place.
08Changes to this policy
We may update this Privacy Policy from time to time. We'll notify you of material changes through the app or via email.
09Contact us
If you have any questions about this Privacy Policy, contact us at busytreesupport@gmail.com.
By using BusyTree, you consent to the collection and use of your information as described in this Privacy Policy.